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Woman Analysing ROX Return On Experience

Why ROX (Return on Experience) is the New ROI

Return on experience (ROX) is quickly gaining traction as a way to track the results of investments in customer and employee experiences. If implemented correctly, return on experience can be highly effective in showing how investing time, money in effort invested in improving experiences can generate results. Let’s take a closer look at how to track and apply ROX.
A Women Working On The Product Development Process

Product Development 101: A Short Guide

Innovation is the lifeblood of any business. If you’re not regularly improving your products or services, you risk being left behind in a fast-evolving marketplace. Here we go over the steps for successful product development to help you avoid some of the common pitfalls.
Sydney Support Package

A Quick Moula Guide to the NSW COVID-19 Business Support Package

On 13 July 2021, the NSW Government announced a comprehensive support package for businesses across New South Wales to help them get through the COVID-19 lockdown. The total commitment will be up to $5.1 billion, which includes more than $1 billion in support from the Commonwealth Government as part of a program supporting businesses and employees.
How To Get An Abn

How to Get an ABN: A Short Guide

If you’re starting a business, you might be asking “How do I get an ABN?” To help you with this important first step here’s a summary of the key points in getting an ABN, including what’s required and how long it takes to get one.
Sme Definition Sme Meaning Sme Australia

SME Definition: What Is an SME in Australia?

SME, meaning small-to-medium enterprise, is a term used to describe a range of businesses based on the number of employees or annual turnover. These enterprises represent the vast majority of businesses in Australia, employ millions of people, and are the engine of the economy, responsible for 55 per cent of GDP. But what’s the definition of SME? Here we look at small-to-medium-sized enterprises, how they are defined in Australia, and their economic impact.
Women At Laptop Engaging In Asynchronous Communication

Asynchronous Communication and How to Apply It

Asynchronous communication is a concept that has increased in importance with the growth of remote work and online communication. While you might already be using this form of communication in your business, understanding the options and implications can help you choose how and when to communicate asynchronously. Here we consider the basics of how teams communicate and ways this can be improved.
Artificial Intelligence For Small Business Ai For Small Business Marketing

Artificial Intelligence for Small Business Growth

Artificial intelligence for small business is making a big impact. While large organisations have more resources to implement AI business solutions, small businesses are also leveraging it to increase efficiency and boost growth. Here we start by defining artificial intelligence and looking at a few of the ways you can use AI in your business.
Tips For Becoming A Customer-centric Business

6 Tips for Becoming a Customer-Centric Business

You probably have heard about the importance of customer service and customer experience. But how do you implement a customer-centric approach in your business to boost customer satisfaction and loyalty? Here we offer a few tips to be more focused on customers and reap the benefits.

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