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Tips For Becoming A Customer-centric Business

6 Tips for Becoming a Customer-Centric Business

You probably have heard about the importance of customer service and customer experience. But how do you implement a customer-centric approach in your business to boost customer satisfaction and loyalty? Here we offer a few tips to be more focused on customers and reap the benefits.
Managing Employee Expectations Or Manage Employee Expectations

6 Tips for Managing Employee Expectations

Managing employee expectations is a key function of business owners and managers. Staff members who have clearly defined roles and know what to expect are more likely to be satisfied with their work, stay in their jobs longer. Here are a few tips for setting and managing expectations to improve employee engagement and performance.
Hospitality Worker At Bar Discussing The Australian Minimum Wage

Australian Minimum Wage: Guide for Employers

Now more than ever as we struggle through the COVID-19 pandemic, and with recent incidences of wage theft in the news, it’s important to be aware of the regulations about minimum wage employees. But what is the minimum wage in Australia? Who decides it, and what can you do as an employer to help those working in minimum wage roles? Here’s a short guide to the Australian minimum wage.
Hybrid Work

Hybrid Work: How to Make It Work

The pandemic threw many of us into remote working, but now that workspaces have been opening up, 'hybrid work' – working partly from the office and partly remote – has become more common. While we’ve become more familiar with the pros and cons of working remotely, hybrid work has its own challenges. Here we consider the pros and cons of hybrid work and how to make it work.
Right To Disconnect

Right to Disconnect: What Does It Mean?

Recently, the Victoria Police enterprise agreement included a ‘right to disconnect’ from work. But even though this might sound like a new term, the right to disconnect has been a topic of discussion for a few years. In 2017, French legislation was passed that required companies to regulate the use of digital devices after hours to respect private lives. Here we consider this issue and how it applies to SME owners and employees.
Key Roles In A Small Business

9 Key Roles to Hire for a Growing Small Business

A majority of small businesses in Australia are run by their owners and have no employees. If you’re one of these business owners, you probably wear many hats. But as your business grows, you will start thinking about when to hire employees and what roles are most important. To answer these questions we consider the key roles in a small business.
Growth Mindset

How to Develop a Growth Mindset in Your Business

What is a growth mindset and how does it impact SMEs? This concept has become popular in recent years among owners and managers wanting to grow and develop their businesses. Here we’ll provide a growth mindset definition and explain how you can develop the basic qualities to develop a growth-minded organisation.
Woman Explaining The Business Life Cycle To A Colleague

Business Life Cycle Stages: A Short Guide

Business life cycle stages are a way to analyse how a business changes over time. Understanding where your business sits in the growth stages can help you clarify your thinking and take steps to move through the business lifecycle. Here we describe the stages of a business and how to help you move through them.
Two Colleagues In One Of Their Walking Meetings

Walking Meetings: How and Why to Walk the Talk

Walking meetings have gained popularity in recent years. Nilofer Merchant’s TEDTalk brought the topic to the forefront when she explained the benefits of walking in a world where we sit for an average of 9.3 hours per day. Steve Jobs was also a fan of these types of meetings. Let’s consider the benefits of walking meetings and how you can make them an effective alternative to traditional meetings.
Comprehensive Credit Reporting

Comprehensive Credit Reporting: What Is It?

Comprehensive credit reporting (CCR) has been in the works in Australia for several years. An amended law which sets the date for mandatory reporting was delayed due to the COVID-19 pandemic and was finally passed in early February 2021. It requires that large lenders expand credit reporting by 1 July 2021. What is comprehensive credit reporting and what does it mean for SMEs seeking finance? Let’s take a closer look.

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