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Creating invoices with Moula Pay QR codes

This guide will take you through the steps to add a Moula Pay QR code to an invoice through your platform of choice.

Before we get started, speak to your Account Manager to get your Moula Pay QR code and Moula Pay QR code URL.

To add a Moula Pay QR code to a Microsoft Word-based invoice:

  1. Open your invoice in Microsoft Word.
  2. From the Insert menu, select Pictures > This Device.
  3. Select the Moula Pay QR code you want to use and then click Insert.
  4. Position and place the Moula Pay QR code on your invoice. For best results, see Moula Pay style guide for Merchant Partners and follow our invoice guidelines.
  5. Save the invoice and then Close.

To add your Moula Pay QR code URL, in case your customers can’t scan your code or they’d prefer clicking a link:

  1. Select the Moula QR code that has been placed on your invoice.
  2. From the Insert menu, select Link > Insert Link.
  3. Enter the Moula Pay QR code URL into the Address field.
  4. Click OK to save the URL and then Save.

To add a Moula Pay QR code to a MYOB Essentials (web-based application) invoice:

  1. In MYOB Essentials, click on your business name and select Invoice and quote settings.
  2. From the Invoice and quote settings page, select Styling and themes.
  3. Select the Full width header image option.
  4. Click on Upload header image and upload your business banner that includes your Moula Pay QR code.
  5. Click Preview to see what your invoice will look like, and Save to confirm your changes.

Note: Invoice customisation options in MYOB Essentials are currently limited. Please refer to MYOB Essentials invoice guidelines for tips on how to create a header that incorporates your Moula Pay QR code. 

To add a Moula Pay QR code to a MYOB AccountRight (desktop-based application) invoice:

  1. In MYOB AccountRight, click on Setup > Customise Forms.
  2. On the left-hand tab, click on Invoices.
  3. Select the invoice you want to customise, then click Customise.
  4. On the Customise screen, click on Picture.
  5. Browse and select the Moula Pay QR code you want to use and then click Open.
  6. Position and place the Moula Pay QR code on your invoice. For best results, see Moula Pay style guide for Merchant Partners and follow our invoice guidelines.
  7. Click on Print Preview to see what your invoice will look like, and Save to confirm your changes.

To add a Moula Pay payment hyperlink, in case your customers can’t scan your code or they’d prefer clicking a link: 

  1. In MYOB AccountRight, click on Setup > Customise Forms.
  2. On the left-hand tab, click on Invoices.
  3. Select the invoice you want to customise then click Customise.
  4. On the Customise screen, click on Text Box.
  5. Position the text box and then enter your Moula Pay QR code URL.
  6. Click Print Preview to see what your invoice will look like, and Save to confirm your changes.

First, enable custom form templates (e.g. Invoices) in QuickBooks Online:

  1. Click on the Settings, then select QuickBooks Labs from the Your Company column.
  2. Scroll down until you see Import Styles1, then toggle the switch to ON.
  3. Click Done.

1As of 29 June 2021, new QuickBooks Online accounts will no longer have access to the Import Styles feature inside of QuickBooks Labs. However, existing accounts can still save and upload DOCX templates. For more information, see Import custom form styles for invoices or templates.

Next, add a Moula Pay QR code to a QuickBooks Online invoice using the DOCX template:

  1. Click on Settings, then select Custom Form Styles.
  2. Select New Style from the dropdown menu, then Import Style.
  3. Select the Invoice form type.
  4. In the Upload your .DOCX file field, find the updated template that contains the Moula Pay QR code and click Next.
  5. Check that your template fields match the QuickBooks fields. (You can change the QuickBooks fields.)
  6. Click on Next.
  7. Preview your invoice template. If you’re happy with your template, select Save, otherwise select Back to make changes and re-import your DOCX invoice template.

Need help adding your Moula Pay QR code to a Microsoft Word (DOCX) invoice template? This section will walk you through the process of adding a Moula Pay QR code and Moula Pay QR code URL.

To add a Moula Pay QR code to a Xero invoice using a DOCX template:

  1. Click on your organisation name and select Settings > Invoice settings.
  2. Find the invoice template you want to update and click Download.
  3. Edit your invoice using Microsoft Word.
  4. In Xero, return to the Invoice settings page, find the updated template that contains the Moula Pay QR code and then click Upload.
  5. Follow the prompts to upload your invoice template and then click Upload to confirm.

Need help adding your Moula Pay QR code to a Microsoft Word (DOCX) invoice template? This section will walk you through the process of adding a Moula Pay QR code and Moula Pay QR code URL.

Things to know

• For QR code integration to work, you must be a Moula Pay merchant partner.
• For your customers to pay via QR code, they must be Moula Pay customers.
• For assistance with different invoicing software, please speak to your Account Manager.

FAQs

Moula Pay QR code payments allow you to get paid right away simply by displaying your QR code for customers to scan using their smartphone. You don't need any additional devices.

Speak to your Account Manager to download your exclusive Moula Pay QR code. Within 48 hours, you’ll be up and running, with customers scanning and paying.

You can continue to use your Moula Pay QR code indefinitely, with two exceptions.

Your Moula Pay QR code will stop working if you make certain changes to your business. This includes updating or adding a new business location, registering a new ABN/ACN, and other changes of note. Speak to your Account Manager to find out whether you’ll need a new Moula Pay QR code based on the specific changes you’re making.

Similarly, if you decide to part ways with Moula Pay, your Moula Pay QR code will also be deactivated.

Just the Moula app. Your clients can download the app for free from either the Apple App Store or Google Play Store.

Moula Pay QR codes are unique to business locations. So if you have five different stores, you’ll have five Moula Pay QR codes. This makes it easier to track and reconcile your transactions.

You’ll need to get a new Moula Pay QR code for your new location. Your dedicated Account Manager can help you with that.

You can speak to your Account Manager to get a new Moula Pay QR code. Alternatively, call our friendly team on 1300 88 52 37 and they'll point you in the right direction.

Where there’s a will, there’s another Moula Pay way. Your customer should still have a number of ways to pay with Moula Pay:

  • If your customer is paying an invoice, they can tap on the Moula Pay QR code on their smartphone, starting the payment process on the Moula mobile app.
  • You can still send a Moula Pay payment request to your customer from your Merchant Portal.

Remember, only the Moula mobile app supports Moula Pay QR code payments. If your customer is paying your invoice on desktop, they’ll need to use their Moula mobile app to scan your QR code.

After your customer pays their invoice via QR code, we'll send you a notification via SMS or email to let you know. You can view the status of their transaction and more details in your Merchant Portal.

No stress! You can log into your Merchant Portal to process a refund, then send a new payment request from your Merchant Portal, or encourage your customer to re-do the Moula Pay QR code payment process.

Yes. With every customer interaction, you can choose whether you’d like to send a payment request from your Merchant Portal, or use Moula Pay QR code payments. This is just another payment method that makes it easier for your customers to pay with Moula Pay.

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